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Posted:

Patient Services Administrator

Our Patient Services Administrators are the solid foundation on which we develop and maintain excellent service delivery to our patients/clients.

With excellent knowledge of MS Office packages and databases, the successful candidate will have good verbal and written communication skills.

The successful candidate will be able to organise and prioritise their workload with a proactive approach to tasks.

 

We require someone to support the team with:

  • Day-to-day running of the Patient Services Hub
  • Dealing sensitively with professionals and patients/clients by taking telephone calls
  • Booking patient/clinic appointments via phone or letter
  • Administering Systm0ne (clinical database)

And other Patient Service specific administration duties.

This post is full time working 37.5 hours per week.  However, applications from people wishing to work part time as a job share are welcomed.

Peace Hospice Care is committed to the development and support of all our employees. We value potential as well as experience and training will be provided on all aspects of the role.  Although the post is full time, we endeavour to embrace flexibility as appropriate to the needs of the business.

Peace Hospice Care (PHC) has been supporting people with life-limiting illnesses, and their families, from across the community for 25 years.  Awarded ‘Outstanding’ for being caring by the Care Quality Commission in 2016, and ‘Good’ overall, we are an award-winning charity dedicated to supporting and empowering patients and their families.

Based in Watford, within a 5-minute walking distance of Watford High Street and Intu Shopping Centre, we cover 36 GP practices which serve a population of 320,000.  We offer a professional and exciting working environment supported by an open culture of learning and development for all our staff and volunteers.

Our three core clinical services are: Inpatient Unit, Starlight Outpatient Services and our Community Services.  We also host the West Herts Palliative Referral Centre.

In 2017 our Inpatient Unit was refurbished.  We have 12 specialist palliative and end of life short stay beds which operate 24 hours a day, seven days a week with the support of a multi-disciplinary team.

Our vision is to be the leading provider for specialist palliative and end of life care across South West Hertfordshire and the wider area. To support this vision, we have recently developed a five-year clinical strategy with the aim of reaching more people, and bringing high quality care closer to home.

Peace Hospice Care is an organisation that strives continuously to demonstrate our Values of ‘Respect’, ‘Innovation’, ‘Responsive’, ‘Excellence’ and Integrity’.

These values are embedded in our recruitment and selection processes and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

The aim is for our workforce to be truly representative of all sections of society, and for every employee and volunteer to feel respected and supported to perform at their best, and achieve their full potential.

There has never been a more exciting time to join Peace Hospice Care, as we strive to become the leading provider of specialist palliative care in our community.

Please note that we are unable to acknowledge receipt of applications. Therefore, if you have not heard from us within two weeks of the closing date, you have unfortunately not been shortlisted for an interview.

Email contact: recruitment@peacehospicecare.org.uk

Role: Patient Services Administrator

Department: Clinical - Patient Services

Salary: £17,901pa - £19,890pa depending on experience (Band B Peace Way)

Closing date:

Interviews scheduled: Week commencing 17th February 2020

With excellent knowledge of MS Office packages and databases, the successful candidate will have good verbal and written communication skills.

The successful candidate will be able to organise and prioritise their workload with a proactive approach to tasks.

 

We require someone to support the team with:

  • Day-to-day running of the Patient Services Hub
  • Dealing sensitively with professionals and patients/clients by taking telephone calls
  • Booking patient/clinic appointments via phone or letter
  • Administering Systm0ne (clinical database)

And other Patient Service specific administration duties.

This post is full time working 37.5 hours per week.  However, applications from people wishing to work part time as a job share are welcomed.

Peace Hospice Care is committed to the development and support of all our employees. We value potential as well as experience and training will be provided on all aspects of the role.  Although the post is full time, we endeavour to embrace flexibility as appropriate to the needs of the business.

Peace Hospice Care (PHC) has been supporting people with life-limiting illnesses, and their families, from across the community for 25 years.  Awarded ‘Outstanding’ for being caring by the Care Quality Commission in 2016, and ‘Good’ overall, we are an award-winning charity dedicated to supporting and empowering patients and their families.

Based in Watford, within a 5-minute walking distance of Watford High Street and Intu Shopping Centre, we cover 36 GP practices which serve a population of 320,000.  We offer a professional and exciting working environment supported by an open culture of learning and development for all our staff and volunteers.

Our three core clinical services are: Inpatient Unit, Starlight Outpatient Services and our Community Services.  We also host the West Herts Palliative Referral Centre.

In 2017 our Inpatient Unit was refurbished.  We have 12 specialist palliative and end of life short stay beds which operate 24 hours a day, seven days a week with the support of a multi-disciplinary team.

Our vision is to be the leading provider for specialist palliative and end of life care across South West Hertfordshire and the wider area. To support this vision, we have recently developed a five-year clinical strategy with the aim of reaching more people, and bringing high quality care closer to home.

Peace Hospice Care is an organisation that strives continuously to demonstrate our Values of ‘Respect’, ‘Innovation’, ‘Responsive’, ‘Excellence’ and Integrity’.

These values are embedded in our recruitment and selection processes and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

The aim is for our workforce to be truly representative of all sections of society, and for every employee and volunteer to feel respected and supported to perform at their best, and achieve their full potential.

There has never been a more exciting time to join Peace Hospice Care, as we strive to become the leading provider of specialist palliative care in our community.

Please note that we are unable to acknowledge receipt of applications. Therefore, if you have not heard from us within two weeks of the closing date, you have unfortunately not been shortlisted for an interview.