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Your questions answered

And more

We know that coming to a Hospice might feel daunting.  We want you to feel as comfortable as possible.  Listed here are some questions we have been asked, we hope you find the answers helpful.  You can always call us if you have any questions or come and visit us. Please contact us on: 01923 330 330 or email: 

Accessing our services

All our services are free of charge. We rely on the generous support of individuals, fundraisers, donors, corporates and other organisations to help us raise the funds we need to deliver our free services.

You can self-refer or your healthcare professional can refer you. To self refer please contact:

West Herts Palliative Care Referral Centre 
Telephone: 03332 340 868

Your healthcare professional can refer you too - they should use these same contact details.

There are many ‘drop-in’ groups that you can attend at times to suit you – please see the Peace Outpatient Services Calendar for details here. We also have booked groups that run weekly over a course of 8-12 weeks.

There is always a staff member available at the Hospice from 9am-5pm, Monday to Friday. If you are a patient on the Inpatient Unit, staff are available 24/7.

Yes. Our services start from diagnosis and continue all the way through your journey, whatever that may be. Our Outpatient Services can help you to live in the best way you can, with the best quality of life.

Yes. You can be re-referred at any time.

No. We care for any person with a life-limiting illness. Examples are; heart disease, cancer, Chronic Obstructive Pulmonary Disease (COPD), neurological conditions and respiratory conditions.

No. Peace Hospice Care will support you right from the point of diagnosis, to enable you to stay independent and have the best quality of life you can, for as long as you can.

Yes, all families can have a carers’ assessment and access to support. This may be counselling, complementary therapy, information and bereavement support.

Visiting the Hospice

When you arrive at the Inpatient Unit you will meet your named nurse who will make sure you are settled into your bedroom and made comfortable. You will meet the doctor and nurse who will undertake a full assessment and, more importantly, understand what you would like to happen during your stay as well as agree a plan of care. Our chef will meet with you to discuss your dietary needs and what you like or don't like. Within your first few days a meeting with the team and members of your family/carers will be arranged, if you wish, to discuss your future plans and ask any questions.

The Unit is always staffed with nurses, doctors, physiotherapists and other healthcare professionals who will answer any questions you may have and talk with you about any of your future preferences and wishes. It is a ‘home from home’ environment and our aim is for you and your family to feel as relaxed and comfortable as possible. Our team can help you with symptom control, pain management and offer emotional support. We also carry out carers’ assessments to help think about the needs of your family and ways to support them.

Your family can come and see you whenever you choose, the Unit is open to visitors 24/7 and there is a family room sometimes available for family to stay overnight if they have travelled from far away.

Free parking onsite is always available for patients and visitors.

Our chef will come to meet you on your arrival at the Hospice and work with you towards creating a menu that suits your needs and preferences. This includes halal, kosher, vegetarian and vegan requirements as well as considering allergies and intolerances. Please let us know about your dietary requirements so we can do our best to meet your needs.

Yes, your dog is welcome to come and visit you with a family member.

Yes, you can use your own mobile phone.

Yes, and we have some toys and activities to make them feel welcome. Children must be supervised by an adult at all times.