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Community Services

Community Services

Our Community team works within the Community Palliative Care team providing specialist palliative care for people with a life-limiting illness at home in South West Herts seven days per week.

The service works as a multidisciplinary team (MDT) of health and care professionals and volunteers. They work closely and in partnership with GPs, specialist community nurses and other community services to ensure the best plan of care is in place. The Hospice at Home team help through:

  • Expert symptom management and psychological support as well as practical care and emotional support
  • Support in the prevention of avoidable and unwanted hospital admissions
  • Support after discharge home from hospital or hospice
  • Support and respite for families and carers

Compassionate Neighbours

Compassionate Neighbours is a social movement of local people enabled and supported to be more compassionate in their local communities. They provide social and emotional support to people towards the end of life due to age or illness. They also share their knowledge and experiences of end of life, death, dying and loss within their community and provoke engagement with these issues. 

Compassionate Neighbours can support people by: 

  • Visiting regularly
  • Offering friendship, emotional support and a listening ear
  • Helping them to do the things they like doing
  • Helping them stay connected to the community as well as family and friends 

Would you like a Compassionate Neighbour? 

If you, or someone you know, would like to be connected with a Compassionate Neighbour, please get in touch with the Compassionate Neighbours team to see if there are any Compassionate Neighbours in your area. You can reach us on 01923 330 330 or 


Please find our referral form here, you can refer yourself or someone else with their permission. Please include all the details you can and leave anything you do not know blank. You will receive a call once the referral has been processed.

Once completed please send the referral form to:

Could you be a Compassionate Neighbour? 

Do you like making friends? Do you like chatting over a cuppa? Do you want to make a difference to someone in your community who is lonely or at risk of isolation by simply sharing your time, companionship and support? 

You can learn more about the role and apply by clicking here. 

Please do get in touch with any queries by reaching us on 01923 330 330 or

Supporting you in your care setting - practical and emotional support as well as helping you to improve your wellbeing through exercise.

Palliative Response Team

We have rebranded our Hospice at  Home service, transforming the way the service works. The service will now operate under a new name: Palliative Response Team (PRT) and provides more responsive care with extended hours, allowing patients to stay at home at the end of life, if that is their wish.

If you believe a family member would benefit from this service, or, if you are a healthcare professional who would like to make a referral, please contact:

West Herts Palliative Care Referral Centre
03332 340 868

If you would just like some more information on the service, or to ask the team a question, please contact the Hospice and ask to speak to a member of the Palliative Response Team. 

01923 330 330

Rapid Personalised Care Service

The Rapid Personalised Care Service (RPCS) provides specialist care so you can remain at home.

It is designed to offer personalised care for a period of up to 12 weeks to provide people with the daily support they need to remain safe and comfortable at home during their final weeks of life. 

Healthcare professionals will refer you to this service. To find out more, please contact us on: 01923 330 330.

We visit patients 7 days a week between 7am-11pm - if you require assistance outside of our office hours please call our 24hr Advice Line: 01923 335 356